The Alzheimer’s Foundation of America (AFA) is expanding its national toll-free helpline to include Saturday hours so that it can help more caregivers get vital information, support and counsel. Beginning May 7, AFA’s national toll-free helpline, 866-232-8484, which is staffed by licensed social workers trained specifically in dementia care, will be open Saturdays from 9 a.m. to 1 p.m. EDT, in addition to 9 a.m. to 9 p.m. EDT on weekdays.
“As any caregiver will tell you, caregiving is not a 9-5, Monday-Friday job, and sometimes, the times you really need an empathetic ear fall well after ‘normal business hours,’” said Charles J. Fuschillo, Jr., AFA’s president and chief executive officer. “At AFA, we strive to help more people each day than we did the day before. Expanding the hours of our national toll-free helpline is just one way that we let caregivers know that we are here for them; they don’t have to go it alone.”
Through its national toll-free helpline, AFA’s licensed social workers field calls from family and professional caregivers alike, responding to questions, offering referrals to local resources, and offering tips and strategies to help navigate the caregiving landscape. No question is too small; no concern insignificant. AFA’s licensed social workers are also available via Skype, live chat and e-mail.
During the past two years, the helpline has received more than 15,000 calls from people who don’t know where else to turn for information. Questions run the gamut from how to get a parent into a nursing home or where to find support groups, to more challenging subjects, such as aggression and intimacy.
To reach AFA’s national toll-free helpline, call 866-232-8484 or e-mail firstname.lastname@example.org.